🛡️ Privacy Policy

1. Introduction

Welcome to Playaura Gaming ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, such as:

• Name and contact information (phone, email)
• Booking details and preferences
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our site
• Device information

3. How We Use Your Information

We use the collected information for:

• Processing bookings and reservations
• Providing customer support
• Improving our services and website
• Marketing and promotional activities (with your consent)
• Legal compliance and fraud prevention

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist our operations (under strict confidentiality)
• When required by law or to protect our rights
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our site (Google Analytics, Microsoft Clarity)
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookie preferences through your browser settings.

7. Third-Party Services

Our website uses third-party services:

• Supabase: For database and authentication services
• Google Analytics: For website analytics
• Microsoft Clarity: For user experience insights

These services have their own privacy policies, which we encourage you to review.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

To exercise these rights, contact us at info@playauragaming.com.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date."

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@playauragaming.com
• Website: https://playauragaming.com